Privacy Policy for Pumty Application
- Information We Collect
- The Application collects information when you download and use it, which may
include:
- Your device's Internet Protocol address (e.g., IP address)
- The pages of the Application that you visit, the time and date of your visit, and the
time spent on those pages
- The time spent on the Application
- The operating system you use on your mobile device
The Application does not gather precise information about the location of your mobile
device. It does collect your device's location to determine your approximate
geographical location, used in the following ways:
- **Geolocation Services**: To provide personalized content, relevant
recommendations, and location-based services.
- **Analytics and Improvements**: Aggregated and anonymised location data helps
analyse user behaviour, identify trends, and improve the overall performance and
functionality of the Application.
- **Third-Party Services**: Periodically, anonymised location data may be transmitted
to external services to enhance the Application and optimize offerings.
The Service Provider may use the information you provide to contact you with
important information, required notices, and marketing promotions. To enhance your
experience, the Service Provider may require you to provide personally identifiable
information, including but not limited to Name, Mobile number, and Email id. This
information will be retained and used as described in this privacy policy.
- Third Party Access
-
Only aggregated, anonymised data is periodically transmitted to external services to
improve the Application and service. The Service Provider may share your
information with third parties as described in this privacy statement.
The Application utilizes third-party services that have their own Privacy Policy
regarding data handling. Below are links to the Privacy Policy of the third-party
service providers used by the Application:
- Google Play Services
- Google Analytics for Firebase
- One Signal
- Disclosure of Information
-
The Service Provider may disclose User provided and Automatically Collected
Information:
- As required by law, such as to comply with a subpoena or similar legal process.
- When the Service Provider believes in good faith that disclosure is necessary to
protect their rights, your safety or the safety of others, investigate fraud, or respond
to a government request.
- To trusted service providers who work on their behalf, do not have an independent
use of the information disclosed to them, and have agreed to adhere to the rules set
forth in this privacy statement.
- Opt-Out Rights
-
You can stop all collection of information by the Application easily by uninstalling it.
You may use the standard uninstall processes available as part of your mobile
device or via the mobile application marketplace or network.
-
Data Retention Policy
-
The Service Provider will retain User provided data for as long as you use the
Application and for a reasonable time thereafter. If you would like the Service
Provider to delete User Provided Data provided via the Application, please contact
them at suppr and they will respond in a reasonable time.
- Children
-
The Service Provider does not knowingly solicit data from or market to children
under the age of 13. If the Service Provider discovers that a child under 13 has
provided personal information, it will be immediately deleted from their servers. If you
are a parent or guardian and you are aware that your child has provided personal
information, please contact the Service Provider at support@pumty.com
so they can take necessary actions.
- Security
-
The Service Provider is concerned about safeguarding the confidentiality of your
information and provides physical, electronic, and procedural safeguards to protect
information processed and maintained.
- Changes
-
This Privacy Policy may be updated from time to time for any reason. The Service
Provider will notify you of any changes by updating this page with the new Privacy
Policy. You are advised to consult this Privacy Policy regularly for any changes, as
continued use is deemed approval of all changes. This privacy policy is effective as
of 2024-05-10.
-
Your Consent
- By using the Application, you consent to the processing of your information as set
forth in this Privacy Policy, now and as amended by the Service Provider.
-
DELIVERY AND RETURN POLICY
- At Pumty, we know time is precious. That's why we offer a range of flexible delivery options
that fit your schedule. Whether you need your items delivered within a few hours, the same
day, or in 2-4 working days, we’ve got you covered
- Same-Day Delivery: For select items, you can enjoy super-fast same-day delivery
within a few hours. This is perfect for last-minute necessities, including groceries,
electronics, and custom-made products
-
Standard Delivery (2-4 Working Days): For larger or more personalized orders, we
ensure safe and secure delivery right to your doorstep within 2-4 working days. This
applies to all categories from electronics to DIY crafts.
-
Same-Day Exchange for Clothing:
-
At Pumty, we offer a unique Same-Day Exchange Policy for Clothing, setting us apart from
competitors. Here’s how it works:
-
Try Before You Decide: When you order clothing, you have the opportunity to try it
for an hour.
-
Initiate Exchange: If you are not satisfied with the fit or style, initiate an exchange
within the same day. Simply contact our customer support through the app or via
email at support@pumty.com.
-
Pickup and Delivery: Our team will arrange for a pickup of the clothing item and
deliver the exchanged item within the same day, ensuring a hassle-free and swift
process.
No matter the item or category, Pumty ensures a smooth, reliable delivery experience
with real-time tracking updates and seamless service. Forget the wait—Pumty Se
Khareed Le and have everything you need, exactly when you need it!
- Return Process
-
Initiate a Return: Contact our customer support team through the Pumty app or email us at
support@pumty.com with your order details and the reason for the return.
-
Return Pickup: Our team will arrange for a pickup of the item from your location within 24
hours of the return request.
-
Inspection: After the item is received, it will be inspected to ensure it meets our return
criteria.
-
Approval: If the return is approved, the refund will be processed.
- Refund Process
-
Refund Method: Refunds will be issued to the original payment method used during the
purchase. For payments made through credit/debit cards, net banking, or UPI, the refund
will be processed to the same account.
-
Processing Time: Refunds typically take 5-7 business days to reflect in your account after the
return is approved. The exact time may vary depending on your bank or payment provider.
- Exchange Policy
-
Same-Day Exchange for Clothing: Pumty offers a unique same-day exchange policy for
clothing. Order clothes, try them for an hour, and if not satisfied, initiate an exchange within
the same day. Custom sizes and try-and-buy options are available
-
Electronics and Food Items: Electronics have a return window of 10 days with no exchanges.
Food items can be returned or exchanged if damaged or expired.
- Specific Return Conditions
-
Clothing: Order clothes, try them for an hour, and if not satisfied, initiate a return within the
same day. Custom sizes and try-and-buy options are available.
Other Products: Standard return window is 5 days from delivery. Ensure the item is unused
and in original packaging.
- Customer Support
-
If you have any questions or need assistance with your return or refund, please contact our
customer support team:
Email: support@pumty.com
Chat: Available within the Pumty app for immediate assistance