Pumty Refund Policy

At Pumty, customer satisfaction is our utmost priority. We aim to provide a seamless and worry-free shopping experience. Below are the detailed guidelines for our refund, return, and cancellation policies, ensuring transparency and compliance with Indian regulations.

Return Timeline

Different product categories have specific return timelines to ensure quality and convenience:

• Consumable Perishables: Eligible for return within 24 hours of delivery.
• Non-Perishable Food Items: Eligible for return within 3 days of delivery if unopened and in original condition.
• General Merchandise (Electronics, Clothing, etc.): Eligible for return within 10 days of delivery.

Damaged/Defective Products

If you receive a damaged or defective product, please report it immediately upon receipt. Follow these steps:

1. Report the Issue: Contact our customer support team through the Pumty app or email us at support@pumty.com with your order details and photos of the damaged/defective item.
2. Inspection and Approval: Our team will review your claim and arrange for a pickup if the return is approved.
3. Refund/Replacement: Once the item is inspected and verified, a refund or replacement will be processed.

Cancellation Policy

Customers can cancel their orders before they are dispatched for delivery:

• Order Cancellation: To cancel an order, visit the 'My Orders' section in the Pumty app and select the order you wish to cancel. Follow the cancellation instructions.
• Refund Processing: If the order is successfully canceled before dispatch, the refund will be processed to the original payment method within 5-7 business days.

Delivery Issues

We strive to ensure timely delivery of your orders. However, in case of any delivery delays or issues:

• Contact Support: Reach out to our customer support team for assistance. Provide your order details and the nature of the issue.
• Resolution: Our team will investigate the issue and keep you informed of the status. Compensation or solutions will be provided based on the specific circumstances.

Eligibility for Refunds

• Same-Day Returns: Products are eligible for return and refund on the same day of delivery. Please initiate the return request within 24 hours of receiving your order.
• Product Condition: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: A valid proof of purchase (order number, receipt, etc.) is required for processing the refund.

Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

• Personal care items (e.g., beauty products, health supplements) once opened.
• Custom-made or personalized products.
• Gift cards.

Food Items

Food items can be returned or exchanged if they are damaged or expired. Please inspect your food items upon delivery and report any issues immediately.

Special Section: Same-Day Exchange for Clothing

At Pumty, we offer a unique Same-Day Exchange Policy for Clothing, setting us apart from competitors. Here’s how it works:

1. Try Before You Decide: When you order clothing, you have the opportunity to try it for an hour.
2. Initiate Exchange: If you are not satisfied with the fit or style, initiate an exchange within the same day. Simply contact our customer support through the app or via email at support@pumty.com.
3. Pickup and Delivery: Our team will arrange for a pickup of the clothing item and deliver the exchanged item within the same day, ensuring a hassle-free and swift process.

Return Process

1. Initiate a Return: Contact our customer support team through the Pumty app or email us at support@pumty.com with your order details and the reason for the return.
2. Return Pickup: Our team will arrange for a pickup of the item from your location within 24 hours of the return request.
3. Inspection: After the item is received, it will be inspected to ensure it meets our return criteria.
4. Approval: If the return is approved, the refund will be processed.

Refunds

• Refund Method: Refunds will be issued to the original payment method used during the purchase. For payments made through credit/debit cards, net banking, or UPI, the refund will be processed to the same account.
• Processing Time: Refunds typically take 5-7 business days to reflect in your account after the return is approved. The exact time may vary depending on your bank or payment provider.

Exchange Policy

• Same-Day Exchange for Clothing: Pumty offers a unique same-day exchange policy for clothing. Order clothes, try them for an hour, and if not satisfied, initiate an exchange within the same day. Custom sizes and try-and-buy options are available.
• Electronics and Food Items: Electronics have a return window of 10 days with no exchanges. Food items can be returned or exchanged if damaged or expired.

Specific Return Conditions

• Clothing: Order clothes, try them for an hour, and if not satisfied, initiate a return within the same day. Custom sizes and try-and-buy options are available.
• Other Products: Standard return window is 5 days from delivery. Ensure the item is unused and in original packaging.

Customer Support

If you have any questions or need assistance with your return or refund, please contact our customer support team:

• Email: support@pumty.com
• Chat: Available within the Pumty app for immediate assistance.

Policy Updates

Pumty reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.